We are looking for a Technical Customer Service Representative 

Would you like to make an impact in a technical role with global reach?
At Flikweert Vision, we're looking for a smart and practical technician who gets energy from helping customers and dealers, all from your own workplace in Nieuwerkerk.  

What will you do? 

As a Technical Service Employee (Office-Based), you are the hero from afar: you brainstorm, solve problems, and ensure our innovative sorting technology keeps running. You are the point of contact for our customers and dealers with technical questions and faults. You support them remotely, think in terms of solutions, and liaise with specialists from software, engineering, or assembly when necessary. This way, you ensure that our smart sorting machines continue to perform optimally worldwide. 

You will be working at our location in Nieuwerkerk, as part of a small but growing service team that is professionalising towards international support. This includes, among other things, a new dealer portal, knowledge base and ticket system.  

Responsibilities: 

• You are responsible for first-line service: you analyse and resolve faults remotely 
• You manage the service desk, ensuring swift follow-up and clear communication with customers.
• You will support dealers in providing first-line support to end users 
• You liaise with the right colleagues in your own department and other departments, on complex issues or in-depth technical problems 
• You report recurring issues and contribute to the improvement of service processes and machine quality. 
• You are thinking about the further development of remote support tools such as our new dealer portal. 

What are you bringing? 

• A completed MBO or HBO (higher vocational education) qualification in a technical field (mechanical engineering, mechatronics or similar). 
• Experience with ERP systems, preferably Knight iQ. 
• You are stress-resistant, have a customer-oriented mindset, and can maintain an overview even under pressure. 
• You communicate clearly and professionally, in both Dutch and English 
• You work in a structured way, are precise and tackle issues independently 
• You enjoy working together on solutions, even if you can't solve it yourself 
• You are willing to participate in telephone breakdown services together with colleagues 

What we offer 

• A versatile role in a young, informal, and ambitious company 
• Plenty of scope for own initiative and personal development 
• Job satisfaction is part of how we work: humour, free sandwiches every Friday, a game of football during breaks, and celebrating successes together. 
• A salary between €3,000 and €4,200, depending on experience 
• 8%holiday allowance, 25 holiday days + 13 ADV (at-work reduction) days (for full-time employment) with the option to pay these out (your salary increases by more than 5%!) 
• A solid pension scheme through PMT. 

Ready to advance our customers worldwide?
Then apply now by emailing your CV and motivation to recruitment@flikweertvision.nl or via +31 (0) 111 21 9205.We look forward to your response!